Support

If your questions are not answered on this page, please contact us.

Getting Started

Please go to the getting started page to learn how to start using WellTraq.

API

Please go to the API documentation to learn more about using WellTraq's API.

Frequently Asked Questions

What is an asset?

How do I assign a state, purpose, and runtime status to my wells?

How do I import data into WellTraq?

How do I change the default location and zoom of the Map page?

How do I set or change an asset's location?

What do the different user roles mean?

What does the "Approved" column on the users page mean?

What are user profiles?

How do I reorder assets and groups on the Assets page?

What are calculated form fields?

What is an asset?

  • Asset

    The real-world object upon which you gather data.

  • Group

    A collection of assets.

For example, if an oil company wanted to configure WellTraq, they might organize their operation in the following way:

Groups could be the different leases of their operation.

Assets could be the pumping units themselves and/or other objects that have data that needs to be measured (e.g. steam generators, compressors, etc.)

If you already have records of your current operation, you can use the Import feature to configure WellTraq more quickly.

How do I assign a state, purpose, and runtime status to my wells?

  • State

    Describes the operational state of a well. Common values include Operational, Temporarily Abandoned, and Permanently Abandoned.

  • Purpose

    Describes the oilfield purpose of the well. Common values include Producer, Injector, and Observer.

  • Status

    Describes the current runtime status of a well, including downcodes. Common values include On, Off – Surface Maintenance, etc.

These values can be set on the Assets page, on the Overview tab. Click on the links next to the State, Purpose, and Status labels and a window will appear to add values. Please note that these values are date-specific.

A well's state, purpose, and status will affect its daily theoretical production and injection calculations.

How do I import data into WellTraq?

WellTraq provides an import feature to make the process of setting up your company faster and easier. This allows you to upload files containing your company's groups, assets, measurements, notes, etc.

To import any of these, go to the Import/Export page and select the Import tab.

Here are some example files showing the appropriate fields for your upload:

The necessary Asset Types, Assets, Measurement Types, Property Types, and Form Types must be created before importing measurements, notes, properties, and forms.

Please note:

Date fields are assumed to be in local time unless otherwise specified and have a precision of 1 second.

We recommend ISO 8601 format (e.g. "2016-12-20T19:00:00-08:00")

Yes/No values must be represented by the text "Yes" or "No".

Frequency Needed values are represented in seconds, with special values being:

  • -1, Every calendar day
  • -2, Every calendar month
  • -3, Every calendar year
  • -4 or blank, Never

The available asset barcode formats are:

  • Aztec
  • Codabar
  • Code 128
  • Code 39
  • Code 93
  • Data Matrix
  • EAN-13
  • EAN-8
  • IMb
  • ITF
  • MaxiCode
  • MSI
  • PDF417
  • Plessey
  • QR code
  • RSS 14
  • RSS Expanded
  • UPC-A
  • UPC-E
  • UPC/EAN Extension

How do I change the default location and zoom of the Map page?

To change the initial location and zoom level that the map page will focus on, navigate to the Account Settings page, Then click the link titled "Change your default map settings". This will bring up a window with a map on it. You may center the map to your desired location and zoom level. Then press the "Save" button to save your map setting.

How do I set or change an asset's location?

To set the location of an asset, first navigate to the Map page. In the left hand panel, select the asset that you wish to edit. Then click on the target icon just to the above-right of the list of assets. Some drawing tools should appear on the map. You can select what shape you want an asset to be and use the tools on the map to draw it. Once you are finished drawing the asset, it will automatically save with that new location. Alternatively, you can change an asset's location by manually entering latitude and longitude values by clicking the XY button immediately to the left of the target button.

What do the different user roles mean?

Every user is placed into one of the following roles: Administrator, Manager, Operator, or Viewer. Each role has certain privileges:

  • Administrator / Owner

    Can perform any action.

  • Manager

    Can perform any action except editing users.

  • Operator

    Can view and edit measurements, properties, notes, attachments, and forms. This role is intended for the typical mobile app user or field personnel.

  • Viewer

    Can view operator data in a read-only fashion.

What does the "Approved" column on the users page mean?

If a user is approved, it means they can sign into the website or use the mobile app provided that they provide the correct username and password when they sign in. If they are not approved, they cannot use WellTraq at all even if they provide the correct username and password when logging in. This feature is useful for administrators who wish to disable a user's account without deleting it.

What are user profiles?

Profiles are a way to limit which asset groups a user has access to. When a profile is created, groups may be assigned to it. If a user is assigned to one or more profile(s), they will only be able to access the groups that their profiles have access to.

How do I reorder assets and groups on the Assets page?

To reorder assets and groups on the Assets page, simply drag and drop any assets and/or groups up or down the list to change their order. Assets may be moved from one group to another, and groups may be moved from one group to another. When items are reordered on the website, they will also be reordered on the WellTraq mobile app.

What are calculated form fields?

Calculated fields are form fields that WellTraq automatically computes based on a formula that you define. We refer to this formula as an expression, and it can take in various variables as inputs. These variables can either be the current or previous value of another form field or the value of a property from the asset associated with the form. For more information on how to use calculated form fields, check out our short tutorial or contact us for assistance.